Terms & Conditions

1. Prices and ordering

All our prices are shown in New Zealand Dollars and are Tax inclusive.

In order to make a purchase on info@humbleunderwear.com you must be 18 years old – if you are under 18 years of age you must have consent from your parents.

Orders can be placed on the website humbleunderwear.com

2. Payment

You can pay with Visa, MasterCard, Paypal and all major debit card.

It is free to use a debit card as we pay all surcharges.

We accept the following currencies: USD, NZD, USD, DKK, SEK, NOK, GBP & EUR.

The amount is only debited from your account once the item has been dispatched from our warehouse.

We will never deduct a larger amount than what you have authorised.

The payment appears on your bank statement as Humble Enterprise Limited.

3. Postage and Shipping

We deliver postage free to all South Pacific countries for purchases over $180NZD.

We deliver Postage free to all other countries for purchases over $300NZD.

If your country is not on the list, you are welcome to contact us via info@humbleunderwear.com in order to enter into a purchase agreement.

If you are shopping from a country outside New Zealand you must be particularly aware that you are responsible for customs clearance as well as specific taxes in your home country.

Delivery time for New Zealand is between 1-10 working days, and all other international Delivery varies from 3-28 working days.

4. Security

Payment is made directly via Paypal.com  through an encrypted connection.

All personal information is protected by means of a secure SSL encryption during the transaction.

Card information is sent directly to our payment provider and the encryption ensures that your information is not intercepted, read or copied by us or anyone else.

5. Privacy policy

All of your information (name, address, telephone number, e-mail etc.) is transmitted encrypted and is treated confidentially. No private information is registered. Encryption ensures that your information cannot be intercepted during transmission. 

humbleunderwear.com is an independent online shop that does not give your information to others. All information is stored using the highest security. Your address information is only used to send your item – you will not receive unsolicited advertisements. 

Payment information is not saved and is only used during the payment process. 

In order to ensure the best possible service we use cookies in order to remember your previous visits to the site. Cookies are specifically used to increase user-friendliness and to remember which products have been stored in the basket. 

You can at any time delete cookies from your computer, how you do this depends on your browser settings.

Information connected with your purchase is stored for 2 years in order to ensure the correct processing of any warranty cases. All information is processed by humbleunderwear.com and you can always have full access to your information. This is done by sending an e-mail to info@humbleunderwear.com.

In order to enter into an agreement with Humble Underwear, you must allow the following information to be registered: name, delivery address, telephone number and e-mail address. 

The following groups of employees have access to registered information: the management, sales, warehouse employees and the accounts department. 

6. Receipt

You will receive a receipt by email as the final step in the payment process.

The receipt should be saved in case it is needed in the future.

7. E-marketing and newsletters

You only receive e-marketing material and newsletters via e-mail if you have actively asked for these.

You will never receive marketing material in the post from humbleunderwear.com.

You can unsubscribe from our newsletter at any time via humbleunderwear.com

8. Right of cancellation

You have 28 days right of cancellation, valid from the date of receipt.

The right of cancellation is conditional upon the item being returned undamaged in the same condition and in the original packaging.


The right of cancellation thus ceases to be valid if you have used the item in a way which obviously reduces the item's sales value.

The item should be returned in secure packaging to: please contact us via info@humbleunderwear.com for return details.

If you change your mind about your purchase, you can of course have a refund. The amount will be reimbursed when we have received the returned item and inspected that it lives up to the rules of cancellation.

The only expense you incur when you cancel is the cost of postage when sending the item back to us.

Note! We do not accept packages sent by cash on delivery.

9. Warranty

When you shop on humbleunderwear.com you have a 12 months warranty. This means that you can either have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation. It is of course a requirement that the claim is legitimate and has not arisen as the result of incorrect use of the product or other damaging actions.


You must make a claim within a "reasonable time" upon discovering a defect in the item. If you make a claim within two months after the defect has been discovered, the claim will always be in time.


If the claim is legitimate we will of course refund your (reasonable) carriage expenses. Remember to obtain a receipt for your carriage expenses; otherwise we cannot refund the amount.


Unfounded claims are charged an investigation fee and shipping charges.


The item should be returned in secure packaging to: please contact us via info@humbleunderwear.com for return details.

10. Reservations

We make reservations for printing errors, pricing errors, changes to VAT and taxes as well as delivery failures.

Agreements concerning the purchase of goods are considered to be finally entered into when an employee has processed the order.

Any offers apply as long as stocks last.

Advice is given without contractual liability, as the customer may experience different behaviour from the product on the basis of conditions we are not aware of.

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